Terms and conditions of use

This contract exclusively covers any sale of products through the online store yanniveneti.gr.



Any user who enters and makes use of the e-shop services is deemed to agree and accept the terms and conditions set forth herein without exception.

USER CONTRACT

COMPANY : YANNI VENETI GROUP Α.Ε.

VAT : 802225376

ADDRESS : 77 AKADIMOU STREET, 56238, EVOSMOS, THESSALONIKI, GREECE

GEMI NO : 172492606000


The user of the e-shop yanniveneti.gr grants his consent to the following terms of use that apply to all content, pages, graphics, images, photos and files included therein.

Therefore, he must read these terms carefully before visiting or using the pages and services of the online store yanniveneti.gr.

If it does not agree, then it must not use its services and content. The user is kindly requested to check the content of the specific pages for any changes. The continued use of the online store yanniveneti.gr even after any changes means that the user accepts these terms unconditionally.


INTELLECTUAL PROPERTY RIGHTS



Except as expressly stated herein (the copyrights of third parties, affiliates, and entities), all content of the online store yanniveneti.gr, including images, graphics, photographs, designs, texts, services provided and generally all archives of this site are the intellectual property of the company that manages it and are protected by the relevant provisions of Greek law, European law and international conventions.
Consequently, none of them may be wholly or partly sold, copied, modified, reproduced, republished or transmitted or distributed in any manner for personal gain.

The other products or services listed on the web pages of this site and bearing the marks of their respective organizations, companies, affiliates, associations or publications are their own intellectual property and therefore they bear the responsibility.

COPYRIGHT SECURITY AND PROTECTION



The yanniveneti.gr store guarantees the security and privacy of your personal data and online transactions. Your personal information is collected and stored by the online store yanniveneti.gr. They are not disclosed to third parties or published for any other reason.

Also, for your convenience (order fulfillment), the online shop yanniveneti.gr collects your personal information (name, email, shipping address, contact telephone), legally and in accordance with the provisions Community legislation on the protection of personal data and the provisions of the Personal Data Protection Authority (DPA).

The use of your personal data is for convenience only during the process of your order.

We assure you that your personal information will not be used by yanniveneti.gr for any purpose other than our online transaction.



PRODUCT AVAILABILITY



All product orders are subject to availability and in this regard, in the event of difficulties in stocking or depleting the product, we reserve the right to inform you about similar products of equal or superior quality and value, which you can order.

If you do not wish to order such products, we will refund the amount you may have paid in full.



ORDER DELIVERY



Subject to the provisions of Article 7 above concerning the availability of products and subject to exceptional circumstances, we will make every effort to completing your order for the product (s) listed on the Shipping Confirmation by the delivery date specified in the Shipping Confirmation or, if no estimated delivery date has been set, within 10 days of the Shipping Confirmation date.

Nevertheless, prof deprivations may occur in the following cases:

- Customization of products to customer requirements
- Customized products
- Unforeseen circumstances
- Delivery area

If for any reason we fail to meet the delivery date, we will inform you and offer you the option of either continuing the purchase with an extension of delivery time or canceling the order with a full refund. Please note that there are no deliveries on Saturdays and Sundays.
Unless you request it, an additional charge will apply, which we will let you know in any event.

For the purposes of these Terms, "delivery" shall be deemed to have been effected or the order shall be deemed to have been delivered upon signature of receipt of the products at the agreed delivery address.

Please note that order placement is daily until 15:00. Orders that are registered after 15.00 are been sent the next working day.



ORDER DELIVERY UNLIMITED



If we fail to deliver the products to you, they will be returned to us and we will contact you immediately to arrange delivery again.

If you are not in the delivery point at the agreed time, please contact us to reschedule another day.

If, after 15 days from the time your order is ready for delivery, that order has not yet been delivered for reasons beyond our responsibility, we will consider that you wish to cancel the Contract and the Contract will be considered terminated. As a result of the termination of the Contract, we will refund the consideration paid for these Products as soon as possible and in any event within 30 days of the date on which we consider the Contract to have expired. In such cases, we have the right to charge you for any delivery costs and other costs incurred upon termination of the Contract.



ORDERS / CANCELLATIONS



Your orders can be placed through the online store yanniveneti.gr, by adding the desired products to your shopping cart and then selecting the payment method and of the place of dispatch.

Should you wish to cancel your order, you must contact our online store either by phone or by mail. Depending on the stage of development of your order we will inform you about your options.

Subject to the applicable provisions in the event that you transact as a consumer, you may at any time within 14 calendar days of the date of delivery withdraw from the Contract (except in the case of any of the products listed). below, where the right of withdrawal is not granted).

In this case, you will be refunded the amount you paid for these products. You can prove your right of withdrawal by any means provided by law, in which case you will be deemed to have exercised that right legally if you have proof of return / dispatch of the products to us.

Your right to withdraw from a Contract applies only to products that are returned in exactly the same state you received them. Please return each product using its original packaging. You must also include with the returned product all boxes, product labels, any forms that come with it, and wrappers. You will not be refunded if the product has been used after it has been opened or damaged. Therefore, you need to take good care of the products in your possession.

Changes are limited to the same products, of different quantity or weight.

You can return any product to our store at 21 Makrigianni Street, 56431, Ano Ilioupoli, Thessaloniki.

If you choose not to use any of the free return methods available, you will be charged the return costs. Please be aware that if you wish to return the goods to us at your own expense, we have the right to charge you for any direct costs that we may incur in obtaining the Products in this way.

We will review the returned product in detail and let you know if you are eligible for a refund. We will refund your money as soon as possible and in any event within 30 days of the day you notified us of your withdrawal. The refund will be made the same as the payment.

If you have any further questions, please contact us via our online contact form or phone 2311 82 60 82 or email info@yanniveneti.gr

that the product you ordered does not comply with the terms of the Contract at the time of delivery, you should contact us immediately via our online contact form or by email at info@yanniveneti.gr, detailing the product and its defects. Alternatively you can contact us by phone at 2311 82 60 82 and we will give you directions for further action.

You can return the product by choosing from the return methods described above.

Once we receive the returned product, we will review it in detail and will notify you by email within a reasonable time if you are eligible for a replacement or refund. Refunds or replacement of the product will take place as soon as possible, and in any event, within 30 days of the day we confirmed by email that you are eligible for a refund or replacement of the defective product.

In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred in returning the product. Your refund will be made the same as the payment.



PRICE POLICY



Our product pricing policy has changed over time and there are product categories that may have a different price in-store than the online store. 

DELIVERY / PROPERTY / RISK



Ownership of the Product is transferred after full payment and the risk is transferred upon delivery.

To avoid your own discomfort, it is a good idea to check the product at the time of delivery of your order in order to identify any obvious defects.

Should you find a defect you should contact our online store immediately after delivery on the same day at 2311 82 60 82 or by email at info@yanniveneti.gr.



RESPONSIBILITY & DISCLAIMER



Unless otherwise expressly stated in these Terms, our liability with respect to any product purchased through our site is strictly limited to the purchase price of such product.
Subject to the foregoing, nothing in these Terms excludes or in any way limits our liability in the following cases:

a. Death or personal injury caused by our negligence,

b. Fraud or fraudulent deception,

c. For any matter on which it would be unlawful or unfair for us to exclude or limit, or to attempt to exclude or limit our liability.
Without prejudice to the preceding paragraph and to the fullest extent permitted by law, unless otherwise provided in these Terms, we assume no liability whatsoever for the following, irrespective of the reason:


a. Loss of income or income

b. Loss of Commercial Activity

c. Loss of Profits or Contracts

d Loss of Expected Savings

e. Loss of Data, and

Wasting of administrative resources or working hours.

Due to the open nature of this site and the possibility of errors in storing and transmitting digital information, we do not guarantee the accuracy and security of the information transmitted to or obtained from this site unless otherwise is expressly set forth on the Website.

All product descriptions, information and material posted on this site are provided "as is" and without any warranty, either express or implied, in any way whatsoever.

To the maximum extent permitted by law, but without excluding anything that could not be legally excluded in the case of consumers, we disclaim any warranty of any kind.



TRANSACTION SECURITY



This contract exclusively covers any sale of products through the Online Store (eshop) www.yanniveneti.gr.

Every user who enters and makes use of the services of the online shop is deemed to have the full consent and acceptance of the terms herein, without any exception.

Shipment of your order implies acceptance of this Agreement and all its terms.



WEBSITE LINKS



Our site may contain links to other websites and resources provided by third parties. These links are provided for informational purposes only, and the content of such websites or sources is under no circumstances under our control. Therefore, we have no responsibility whatsoever for any loss or damage that may be caused by the use of such links.



HIGHER VIOLENCE EVENTS



We are not responsible or liable for any failure or delay in fulfilling any of our obligations under the Convention, which is caused by events that are not subject to in our reasonable control (Force Majeure Event).
Force Majeure event is any act, fact, inability, omission or accident that is not subject to our reasonable control and includes specific (but not limiting) as follows:

a. Strikes, shutdowns or other unions.

b. Social unrest, insurgency, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

c. Fire, explosion, storm, flood, earthquake, precipitation, epidemic or other natural disaster.

d. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport.

e. Inability to use public or private telecommunications networks.

f. Acts, decrees, laws, regulations or government restrictions.

g. Any strike, damage or accident to the ferry and postal services or other means of transport.

Fulfillment of our obligations under any Contract shall be deemed to be suspended for the period of Force Majeure Event and the time to fulfill our obligations shall be extended for a period equal to that period. We will make every reasonable effort to terminate the Force Majeure Event or find a solution that will enable us to fulfill our obligations under the Convention despite the Force Majeure Event.



REQUEST



Unless at any time during the life of a Contract we do not seek your strict compliance with any of your obligations under the Convention or any of these Terms and / or conditions, and / or if we fail to exercise any of the rights or remedies we are entitled to under this Agreement or these Terms, this will not constitute a waiver of or limitation of such rights and remedies in our sole discretion. by the obligation to comply with t As such your obligations.

The waiver by us of any single claim and does not constitute a waiver of any such claim in the future.

No waiver by us of any of these Terms or any of our rights and remedies under this Agreement will be considered valid unless it is expressly stated to be a waiver and you are notified in writing, in accordance with Article 18 above.



Partial Invalidity Clause



If any competent authority determines that any of these Terms or Conditions of the Convention are invalid, unlawful or unenforceable to any extent, such terms or conditions to this extent they will be separated from the other terms and conditions, which shall remain in force to the fullest extent permitted by law.



FULL AGREEMENT



These Terms, as well as any document expressly referred to herein, constitute our entire agreement with us on the subject matter of each Agreement and supersede any prior written or oral agreement, agreement or settlement between us.

Both you and we acknowledge that for the conclusion of the Agreement, neither of us has relied on any statement, commitment or promise that may have been given by the other party or implied or verbally or in writing between us. negotiations prior to such Contract unless otherwise expressly provided in these Terms.

Neither party may remedy any false statement made by the other party, either orally or in writing, before the date of each Contract (unless the false statement is made by fraud) and the exercise of remedies by the other party shall be permitted only for any breach of the Agreement as provided in these Terms.



RIGHT TO AMEND THESE TERMS



We reserve the right to revise and amend these Terms from time to time.

When you order products from us or when you use this site, you are subject to our respective policies and terms, unless required to make any changes to our specific policies and terms law or government authority, where any changes will also apply to orders you had previously submitted.



LAW & PROCEDURE



The use of the Website and the purchase of products through it are governed by Greek law.

Any dispute arising out of or relating to the use of the Website or these Conventions is subject to the exclusive jurisdiction of the Courts of Athens.



COMMENTS


Your comments and comments are welcome. Please send us your comments and comments via our online contact form.



Shipping Terms - Shipping

The purchase process is completed by the customer confirming the order and paying the final value of the product charged:



With shipping costs:



1. Shipping costs inside Greece are:

- 1,50€ with Box Now,

- €2,50 with all other courier companies within Greece.

2.  Shipping costs for Cyprus are estimated  :

- 5,50€ with Kronos Express (by sea)

- 9,00€ with Kronos Express  (by aeroplane)

3. For orders OVER € 40.00 shipping costs are FREE for ALL of Greece with the couriers ACS, Speedex, Elta door to door, Center Courier, Geniki Taxydromiki.

4. Costs apply to all types of payment. (Bank deposit, Bank payment, Cash On Delivery).

5. The cash on delivery charge is estimated at €2.00 (for Greece).

6. Orders are not sent on Saturdays and Sundays, unless you request it, in which case there is an additional charge for which we inform you on a case by case basis.

7. Orders that are registered after 15.00 are sent the next day.



In detail:



1. Domestic (GREEK) Services by acs Courier  or Geniki Taxydromiki or Speedex or ELTA Courier or Center Courier.


-The shipping charge is set  € 2.50 (price with VAT).



2. Domestic Services from box now - Next Day Delivery to Automatic Pick Up Machine (Locker 24/7)

-The shipping charge is 1,50€.



3. Shipping to Cyprus via box now - Delivery in 4 working days to Automatic Pick Up Machine (Locker 24/7)

- The shipping charge is 4,40€.



4. Shipping to Cyprus via Cyprus Kronos Express.

- The shipping charge is 5,50€,  transport by the sea

Delivery time 7-10 working days.

- The shipping charge is 9,00€,  transport by aeroplane

Delivery time 3-5 working days.

During the order preparation stage, we decide based on geographic and other information with which company your order will go.





5. Cash on delivery costs:

GREECE

All shipments of cash on delivery are made exclusively by ASC Courier or Geniki Taxidromiki or Speedex or ELTA Courier or Center Courier, at the point where the customer chooses to deliver the products, at an additional cost to the total price + 2,00 €.



6. Non-cash on delivery shipping costs:

Should the customer choose Direct Payment to Bank or by Credit Card as a payment method, no cash on hand will be able to complete the purchase process only if it is intended to pay the value of the products by direct deposit to the banks that cooperate with the online shop www.yanniventi.gr and you can find them on the Payment Methods page.




7. Instant pick up from the store:

Submitting an order to the online store is easy and safe.

If you have decided which products you want, you can get it directly from our store , without additional charge.

The delivery address for the products is: 21 Makrygianni, 56431, Stavroupoli, Thessaloniki, Greece.

After completing the order, you will receive an order confirmation email.



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